Need help with the App, a device test, or Pro access? Email us at [email protected].
What to Include
To help us investigate, please include:
- Your device model and iOS version.
- The App version shown in Settings.
- The feature or test involved.
- What happened and what you expected.
- Steps to reproduce the issue, if possible.
- A screenshot of the error or relevant screen, if helpful.
Please remove personal information from screenshots. Do not send passwords, payment card details, or microphone recordings unless they are necessary to explain the issue and you choose to share them.
Device Tests and Permissions
If a test cannot access your microphone, camera, location, or another required capability, check the App’s permissions in iOS Settings. Some features also depend on hardware supported by your device.
The App provides self-testing tools. It cannot certify device health or guarantee that Water Eject will remove water or repair damage. For suspected hardware damage, contact Apple or a qualified repair provider.
Pro Purchases
The App is ad-free. Some features are free; others require Pro access.
Pro is available through Weekly and Annual subscriptions or a one-time Lifetime purchase. All three plans unlock the same Pro features. An eligible three-day free trial may be available for Weekly; eligibility and the offer are shown before purchase.
Prices and billing terms are displayed in the App and Apple’s purchase confirmation. Apple processes payments through your Apple Account.
Restore Purchases
If Pro is not active after a purchase or reinstall:
- Check that you are using the Apple Account that made the purchase.
- Connect to the internet.
- Open the App’s Settings or Pro purchase screen and select Restore Purchases.
- If access is still missing, email us with the plan purchased and any error shown.
A valid previous Remove Ads purchase includes lifetime Pro access without an additional payment or subscription. Use Restore Purchases if that access is not recognized.
Restoring does not create a new purchase. An expired subscription does not provide active Pro access; free features remain available.
Manage or Cancel a Subscription
On your iPhone, open Settings → your name → Subscriptions, select the App’s subscription, and follow Apple’s options to manage or cancel it.
Deleting the App or emailing support does not cancel a subscription. If you do not want a trial to become a paid subscription, cancel at least 24 hours before the trial ends. Check your Apple Account for the renewal and expiration dates.
Lifetime Pro is a one-time purchase and does not renew automatically.
Apple’s subscription cancellation instructions.
Billing and Refunds
For purchases billed by Apple, request a refund through Apple’s refund process. Apple determines refund eligibility under its applicable rules and your statutory rights; we cannot guarantee approval.
Contact Apple Support for Apple Account billing issues. Contact us for technical problems with the App or recognition of Pro access.
Suggestions and Feedback
We welcome ideas for improving the App. Email us with your suggestion and the problem it would help solve.
Response Time
We aim to respond within 1-3 business days. Some issues may require additional information or investigation.
Privacy
Support messages and attachments are used to respond to your request and investigate the issue. See our Privacy Policy for details.